Avoid under and over-staffing with the industry's most advanced AI-based WFM solution.
Cultivate an engaged workforce driven for success with personalized performance management and scheduling flexibility.
Harness cutting-edge automation on every contact with purpose-built AI for CX as your employees' copilot.
Keep your talents with fast onboarding, gamification, and personalized coaching processes.
Efficiency and CX, every step of the way.
AI for employees. Empower agents and supervisors to drive skilled labor, productivity, satisfaction, and engagement more than ever before.
Automate agent notetaking with the power of generative AI to reduce costs, boost productivity and elevate CX.
Meet and exceed your organizational goals while engaging employees through personalized coaching and gamification.
Gain visibility into your agent optimization opportunities and learn the habits of your best-performing agents.
Empower employees with scheduling flexibility and accurately staff all channels in the most complex environments.
Deliver better customer experiences with streamlined quality assurance processes and actionable, AI-based feedback and coaching.
Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights.
Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service.
Boosting Efficiency in an Economic Downturn with CXone Performance Management Application Analytics
In today’s competitive business landscape, delivering exceptional customer experiences is paramount.
NICE Workforce Management in the Back Office. The Right Tools for Total Optimization
An effective back office is a key component of any coherent, enterprise-wide effort to improve processes and create the perfect customer experience. And for a healthy and productive back office, a best-of-breed workforce management system is becoming increasingly recognized as a necessity. Integrated with desktop analytics, such a back office solution also provides actionable insight into changing work volumes and actual employee productivity – and the capability to forecast accordingly.
Improve agent retention
Learn how a work-from-home program improved agent retention by 15% & reduced training costs by 50%.