interactions live 2021

Looking to migrate from Avaya? See how switching to CXone can help.

NICE empowers organizations to deliver extraordinary and hyper-personalized customer experiences across digital and voice channels and from any location.

Discover how world-leading companies are leveraging NICE to deliver exceptional experiences for customers and employees. We, at NICE, are customer obsessed and we’re glad analysts agree, and customers feel it!

Hear it from our customers Gartner peerinsights.
Advanced Analytics

"The Best Monitoring Tool Ever!!"

"As a Quality assurance Rep I use NICE to monitor calls and score agents on their calls, I like it because it is really easy to use, and it has a great audio quality. I also give feedback to agents though Nice and they can even signed to acknowledge they got it. "

Industry: Transportation
Role: Knowledge Specialist
Firm Size: 250M - 500M USD

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Robotic Automation

The Best Automation Software Out There!

“NICE has helped my organization increase in productivity and efficiency ever since we started using it to automate recurring tasks. It’s something that has made all our jobs easier as sometimes we don’t even need to monitor its progress as it handles all of our processes efficiently...”

Industry: Finance
Role: Applications
Firm Size: 3B - 10B USD

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Workforce Optimization

"A Leader In Workforce Scheduling For A Reason"

"We have been using the NICE Workforce Management platform as part of our overall solution for several years, recently upgrading to Version 7.2 of the platform. The features contained within continue to power the scheduling of our end users, and our Intraday team is able to manage the realtime needs of our clients within moments."

Industry: Communications
Role: Infrastructure and Operations
Firm Size: 50M - 250M USD

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Customer Success
The experts have spoken.
2022 Gartner® Magic Quadrant™ for CCaaS report
See why NICE CXone was named a Leader for the 8th consecutive year in the Gartner® Magic Quadrant™ for CCaaS report.
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WFO Report
Forrester WFO report
Forrester Research Names NICE a Leader in Workforce Optimization (WFO)
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Contact center report
Learn how to build an effective contact center in the digital age.
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