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Gain insights from every interaction.
Give your agents and staff the right information to understand drivers, pinpoint opportunities, and make the best decisions.
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What contact center leaders are saying about NICE Interaction Analytics.
Make better data-based decisions.
Better decision making at all levels improves employee productivity and customer satisfaction.
Enlighten AI for CX

Analyze every second, of every conversation, using AI models purpose-built for CX, to automatically identify the successful behaviors that drive extraordinary experiences.

Interaction Analytics
Analyze every interaction to understand operational trends and agent performance. Then, uncover what drives business outcomes to operationalize your insights and continually improve performance.
Customer Journey Analytics

Measure customer behavior across tuchpoints to ensure the entire experience is optimized and effortless.

Business Intelligence
Get deep operational insights with CXone interactive reporting and dashboards. Over 50 pre-built reports and 200+ KPIs cover what you need to run your business.
Voice of the Customer
Unlock detailed customer insights to identify opportunities to improve. Get better results, faster with best practices solutions built in.
Performance Analytics

In a few clicks, get insights to boost first contact resolution, agent efficiency and more—no coding or data specialists required.

Insights to the rescue.
Use insights from unstructured customer interactions to analyze every interaction and understand where—and how—to improve.
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“Our customers are delighted with the outstanding job NICE did helping us route calls more effectively.”
Selina Cheng
Contact Center Director Big ABC Industries
Turn guesswork into precise work.
When your contact center software makes data useful for everyone, you can identify issues faster, turn insights into better experiences, and transform your business.
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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Turn raw data into lasting impact

Gain actionable insights from every customer interaction with contact center Interaction Analytics.

Contact center feedback management

Unlock detailed customer insights to identify opportunities to improve. Get better results, faster with best practices solutions built in.

Advanced contact center analytics through simple reporting

Buried in data? Use custom reports to address your unique needs so you can more effectively analyze data, make decisions, and share information.