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What we do.

At NICE we are passionate about removing the friction between companies and consumers, creating extraordinary experiences that build brand loyalty and create unbreakable bonds.

We enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world’s leading cloud CX platform.

We are known for our innovation and comprehensive end-to-end CX approach, combining digital entry points, journey orchestration, smart self-service, prepared agents and complete performance suite, all embedded with our purpose-built CX Analytics, AI, and domain expertise.

Who we are.

Our 7,500+ NICE employees are scientists, engineers, business and thought leaders, people who boast extensive experience as subject-matter experts in their fields.

We are guided by a deep commitment to genuine customer satisfaction, environmental sustainability, and good corporate citizenship. Wherever we operate, in over 30 countries around the globe, we are deeply involved with our local communities, giving back throughout the year and as part of special projects, such as the NICE Code: Coda mentorship program, designed to promote computer programming skills for young girls around the world.

Corporate Responsibility

Social Responsibility

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Meet the world’s largest CX partner community.

Create a platform built to meet your unique needs with our CXone open cloud platform, DEVone developer program, and CXexchange application marketplace.

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Trusted by the world's leading companies.
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What to expect from us.
A smarter platform
Build your best digital-first contact center on our cloud native platform and unified suite of CX apps, embedded with our purpose-built CX AI.
Digital-first experiences
Meet your customers where they truly begin their journeys, supporting 30+ digital, self-help and messaging channels, proactive customer reach, and knowledge management.
Complete offering
Comprehensive best-in-class unified combination of CX applications, from AI self-service to routing to workforce engagement management.
Stronger partnerships
Customize your contact center with apps from the industry’s largest community of CX partners.
Passionate people
Our customer experience experts are dedicated to helping you reach your business goals.
Proven leadership
30+ years of leadership in the customer service and contact center space, with a proven track record in enabling CX transformations, strong financials, and a commitment to R&D investment and innovation.