Know when and how to act with real-time and historical data to indicate when something is out of the norm.
Easily design your own dashboard to customize the data visualization exactly to your needs.
Instantly master your data without being or needing an analyst. No third party BI tools needed.
With metrics for both digital and ACD channels, get comprehensive insights across the contact center.
Elevate your contact center reporting and data visualization experience with CXone Dashboard. Get a comprehensive view of all call centric metrics with drag-and drop, customizable widgets.
Make smarter, more informed decisions with intuitive dashboards and reports that deliver both real-time and historical insights.
Data transformed, insights ignited
Track operational and performance metrics with dashboard widgets providing real-time, actionable information across a wide range of roles.
Set KPI thresholds for excellence, and then easily pinpoint anomalies and trends, continuously optimizing for success.
Easily and securely share actionable information throughout your business.
Leverage cross-domain information from across the CXone suite and all levels of the organization, to tell your unique story.
Contact center feedback management
See how CXone customer Tybatel transformed their voice of the customer program with integrated post- call surveys.