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Turn ‘exceptional’ into the standard expectation.
Boost performance

Develop and engage agents with proactive personalized coaching based on actionable data.

Empower supervisors

Provide supervisors with concise actionable data to make impactful decisions faster.

Gain visibility

Gain more transparency and insight into agent performance, including voice and digital channels.

Engage your agents

Gamification keeps agents inspired and motivated by making their role more rewarding.

Foster teamwork
Unite behind common goals to create an environment of friendly competition.
Picture-perfect experiences

Guide agent behaviors to improve performance in real-time.

Take performance to a whole new level.

With direct, continuous feedback, agents have the visibility, motivation and tools to create their own success. See how.

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Total performance management.

Help your employees improve and meet your organizational goals by delivering more transparency and continuous feedback, bringing multiple data sources together with customizable KPIs and intuitive dashboards.

With NICE Performance Management, you get personalized insights and scorecards to improve your agents’ performance by providing coaching, gamification, leaderboards, and a motivating virtual storefront for awarding prizes. It’s an engaging, rewarding path to providing performance and transparency that lead to exceptional customer experiences.

Introducing NICE Performance Management.

Learn how you can build a culture of continuous improvement by bringing KPIs, dashboards and gamification into a single platform built for better performance.

communication
“With NICE Performance Management dashboards, agents can see their important KPIs in real-time. We’ve also built dashboards for directors and managers – they get a higher-level view of arrival patterns, performance, and a real-time view of how their agents are doing.”
David Ernest
Manager, Contact Center Technology Sunrun
Fine tune your performance.
Inspire improvement

Create personalized coaching based on the root cause of behaviors, with tasks and content agents can work on independently.

Hit your goals
Turn improvement into a group effort by aligning performance goals up and down the organization, holding everyone accountable for results.
Game on
Gamification makes performance improvement less humdrum -- and a lot more fun – when agents compete against their peers, and themselves, to win big.
Single view of performance

Access all relevant contact center performance data in one view, with metrics aggregated from all relevant data sources.

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

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