Give supervisors and agents full transparency into performance metrics.
Create performance coaching packages highly personalized to agent needs.
Share personalized games encouraging agent engagement, improvement and teamwork.
Learn how you can leverage NICE Performance Management to gain visibility into agent activity and enhance performance with coaching and gamification.
10 things to remember about NICE CXone Performance Management
CXone Performance Management inspires your employees to become more accountable for their own performance and to align closer with your organizational goals. It gives agents and supervisors the insights they need to improve key performance indicators (KPIs). This, in turn, can elevate your customer experience (CX) by uniting your organization behind transparent CX goals.
Elevate the employee experience
Even in an economic downturn, NICE helps you prepare for the future, while cutting costs and operational inefficiencies.
Mastering CXone Performance Management
Managing your agents’ performance can feel like a struggle, but with NICE CXone Performance Management you could be unlocking the secrets to help maximize your contact center’s performance