Almost all companies understand the need to collect customer feedback, but…
December 15, 2015
December 10, 2015
You know how when you used to complain to your service provider about something they did, you never knew if anything would be done about it? ...
December 09, 2015
From its humble beginnings as a hat business founded by German nationals who fled Europe in 1938, to a global corporation with five brands, Columbia Sportswear is made up of real people who are passionate about the outdoors. That passion also extends to delivering outstanding customer service. As their customer support inquiries increased, Columbia Sportswear knew they needed...
December 08, 2015
CMO Perspectives this week features; Shep Hyken [mycustomer.com] saying we cannot start predicting what CX will be in 2016 until we fully analyze and understand the trends of 2015; Dom Nicastro [CMSwirse.com] on trends showing that CX has fallen in marketing priority and more..
December 07, 2015
According to analysts, real-time visual communications can provide a richer and more personalized experience in specific industries such as financial services, telecommunications and healthcare
December 04, 2015
We are very proud to share that NICE placed in the Top 25 of Talkin’ Cloud’s fifth-annual Top 100 Cloud Service Providers (CSPs) report. This year’s edition underscores the flexibility and agility of cloud companies as they help give shape to the rapidly expanding market. NICE is the only cloud contact center solutions provider to place in...
December 03, 2015
This is the perfect place to clear up a misconception — cloud isn’t all or nothing. Many customer service leaders make the assumption that they need to move all the component applications of their ‘suite’, often called Workforce Optimization, to the cloud at once.