Overview
Not all customers want to talk to agents, especially Millennials and Gen Zers. However, this growing trend extends across all ages—more than 60% of consumers prefer self-service for simple customer service tasks.
Discover how (and why) AI-enhanced self-help tools are making it possible for:
- Customers to resolve issues themselves—quickly and easily—for instant gratification
- Contact centers to increase customer satisfaction—and reduce call volumes
- Organizations to transform contact centers from cost centers to strategic assets
Product Videos
Digital fluency, done right!
Smarter digital self services experiences drive the best success rates possible. Learn how NICE CXone is revolutionizing the experience.
Infographics
Digital customer journey mapping: The new digital CX
Customers prefer digital channels now, and their journeys are complex. Better understand their digital-first preferences and the seven expectations on which you need to deliver.