Overview
Explore trends in Generative AI shaping agent, business, and customer experience and envision the evolving role of Generative AI in contact centers in the coming year in this joint webinar with NICE and Cognizant, " Unlocking Prudent Success: Generative AI in Customer Experience". During this session, Elizabeth Tobey, Head of Marketing, Digital Solutions for NICE and Jayashree Sivasubramanian, Assistant Vice President – CX/CRM for Cognizant discuss how to better understand ethical and privacy concerns in Generative AI implementation, steps for the strategic integration of Generative AI into customer service operations, and innovative use cases and their potential impact on customer interaction.