The daily life of a supervisor is highly pressured and requires constant multi-tasking, keeping on top of their agents through reporting, overseeing CSAT scores, monitoring interactions, coaching, joining calls and providing encouragement. With so many responsibilities, it is critical for a supervisor to understand where to invest their time, and how.
The CXone Supervisor workspace aggregates the full range of management tasks in one dedicated solution, driving efficiencies in their daily work, and optimizing decision making.
Take a glimpse at the groundbreaking agent management solution, empowering supervisors to reach unparalleled levels of efficiency, effective decision making, and team performance.