Overview
PSCU is the nation's largest credit union service organization (CUSO) and an integrated financial technology solutions provider. Founded more than 45 years ago, PSCU is a trusted partner to more than 2,400 financial institutions. The company had seen previous success in its initial implementation of NICE Employee Engagement Manager (EEM) to add intraday schedule changes and a robust set of employee self-service options to the contact center. The next chapter of EEM for PSCU aimed to reduce manual analysis and better target opportunities for Voluntary Time Off (VTO) and Overtime (OT).