Overview
As one of the world’s largest providers of background check services, HireRight is committed to helping organizations of all sizes efficiently implement, utilize, and refine their background screening programs. To ensure that it gets the employment screening process right, every time, HireRight was looking for a complete and integrated holistic Voice of the Customer (VOC) solution able to drive performance outcomes in the contact center as well as across the entire organization. Implementing NICE CXone Feedback Management enabled HireRight to make customer satisfaction (CSAT) a priority across the organization.