Awards

Awards & Recognition

NICE continues to be recognized by 3rd party organizations for outstanding customer service and leadership in the Contact Center as a Service market. Check out the list below for the awards and recognition that our industry-leading CXone software has garnered.
Featured Awards

NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service

NICE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the ninth consecutive year for its CXone cloud platform.

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Forrester Wave™ Report 2023 names NICE among the CCaaS leaders

Check out The Forrester Wave™: Contact Center As A Service, Q1 2023 report, which names NICE a top provider in the market. Discover why NICE was selected and see how we are helping businesses achieve remarkable results for customer experience.

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NICE earned recognition as a Top Provider for Customer Self-Service Knowledge Bases

Research and consulting firm, Metrigy, gave top honors to NICE CXone Expert in its report evaluating customer self-service knowledge bases.

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Awards
2023 2022 2021
NICE CXone named a Leader in 2020 Gartner Magic Quadrant for Contact Center as a Service
NICE CXone has been named a Leader while also achieving highest overall position for ability to execute in the 2020 Gartner Magic Quadrant for Contact Center as a Service.
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NICE CXone named a Leader in the Forrester Wave™: Contact-Center-as-a-Service (CCAAS) providers, Q3 2020
CXone is top ranked in “current offering” and “strategy” categories, and earns highest possible score in “market presence.”
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NICE INCONTACT CXONE WINS UK NATIONAL INNOVATION AWARD FOR DIGITAL-FIRST INNOVATION
CXone recognized for having 30+ digital channels for customer support.
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NICE INCONTACT CXONE WINS BRONZE STEVIE AWARD IN THE CLOUD CONTACT CENTER NEW VERSION CATEGORY
CXone honored for the value it brings to customers by making customer care services more efficient.
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NICE INCONTACT CXONE WINS SILVER STEVIE AWARD IN CLOUD PLATFORM CATEGORY
CXone again recognized for delivering innovation on a unified cloud customer experience platform.
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NICE INCONTACT CXONE WINS 2020 BIG INNOVATION AWARD
CXone recognized for innovation in seamless omnichannel customer experiences.
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