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Ken serves as Product Marketing Manager for NICE Nexidia's Customer Journey Solutions (CJS), bringing nearly 20 years of product marketing experience in both software and technology solutions. Ken is responsible for establishing the vision and messaging, as well as promoting the value and competitive advantages of NICE's CJS within the Customer Experience industry. He is also responsible for optimizing product profitability by maximizing product sales for Customer Journey Solutions, which consists of IVR optimization, Digital Containment and Customer Journey Optimization to enable organizations to seamlessly organize, analyze and operationalize the customer journey to improve customer experience.