Citizens and students rely on you. Be there for them.
Be ready to better serve your students and constituents with a complete solution that
puts every tax dollar to good use.
Meet public needs
Handle any type of communication with responsive technology that’s built to deliver.
Efficiently guide callers
Help citizens solve problems faster with intuitive self-service across digital and IVR, and empower your agents with dynamic knowledge and real time coaching.
Lower operating costs
Reduce your operating costs up to 30% by upgrading to a modern, efficient, cloud-native communications contact center built to propel your agency into the future.
Manage demand effortlessly
Adapt on the fly to handle emergencies or spikes in call volume by easily adding agents or modifying existing configurations.
Seamless proactive outreach
When you need to inform the public, do it easily with seamless omnichannel outbound campaigns that help your agents move faster.
Deliver securely
Stay up and running, no matter what, with an industry-leading 99.99% up-time.
See NICE CXone
in action.
Take a video tour of CXone and see firsthand how NICE can help your agency create a better citizen experience.
woman with camera
"The system’s flexibility ensures that we stay in compliance with union rules and State of California regulations that impact staffing. We rely on it to create the ideal schedules that we give our staff. The entire shift bidding process is managed through the system, too."
Amy Latzer
Chief Operating Officer 211 LA Country
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Case Studies

CXone Empowers 2-1-1-Impact (PDF)

When a flood hit, this emergency response organization quickly scaled operations while reducing queue times.

White Papers

How to deliver gold standard customer service

Discover best practices for implementing a cloud-based contact center solution that can transform frustrated constituents into satisfied customers.

White Papers

Government Cloud Contact Center Technologies (PDF)

Now more than ever, citizens expect to be able to contact governments during both business and non-business hours. This may have been previously been a challenge for government institutions — but things just got a whole lot easier thanks to cloud contact center technologies. In our latest white paper, we reveal solutions for government agencies trying to better connect with citizens such as public sector pain points, security solutions and implementation and system management.