Contact center software solutions for Enterprise

Create experiences that raise the bar, and set your call center apart.

How do you build a brand that customers love for life?
With technology that delivers exceptional experiences.
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Delivering experiences. Building relationships.

Struggling to balance cost and customer experience in your contact center? You can achieve both. Start your transformation today with cloud based contact center software solutions.
Control costs

30% reduction in average handle time
Make customers happier
30% reduction in abandon rate
Grow faster

350% ROI on Contact Center Investment
Work efficiently

64% increase in customer calls during peak seasons — boosting revenue
The industry leader for a reason. Several, actually.
You love caring for your customers. We love building the technology to help you do it. Simple. Powerful. Flexible. There’s a reason NICE CXone is the industry leader.
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Secure. Simple. Scalable. Stable.

Whether you’re just starting or rolling out a large-scale multi-site and multi-national deployment, CXone gives you the security and reliability you need—with plenty of room to grow.
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Get smarter with integrated AI.

CXone for Enterprise comes with advanced artificial intelligence built right into your operations, so your agents, customers, and supervisors turn insights into smarter, more efficient work.
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Easy integrations and limitless Innovation.
Our open API-based platform means you can easily integrate any enterprise app or build your own innovative apps.

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Do it all with CXone.
CXone is the only call center solution software for enterprises that unifies omnichannel routing, analytics, workforce optimization, automation and AI on an open cloud platform.
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NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service

NICE named a 9X Leader in Gartner Magic Quadrant

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Move to the cloud with confidence, move to the cloud with a Leader - Nice named a 9x Leader in Magic Quadrant™ for CCaaS

Company facts

Industry’s best service level agreement of 99.99%
16 years in the cloud
Used by 890,000+ cloud contact center agents
85 of fortune 100 clients
Used in over 100 countries
It’s your goal. We’re here to help you achieve it.
CXsuccess gives you access to the experts, processes, and tools you need to set up, onboard, and reach every single one of your goals.
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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.