Strategic CX transformation.
Give customers—faster service & a better experience. Conversational AI voice & chatbots interact with customers for more natural, personalized assistance powered by AI.
Cloud migration & digital transformation strategy
Cloud & digital maturity assessment, transformation roadmap, use cases, baselined KPIs aligned to strategic business objectives.
Comprehensive transition planning & enablement
Comprehensive change management comprises tactical deployment plans and best practices for digital transformation and migration from on-premises to cloud – focusing on people, process, technology, organization, environment, and more.
Customer experience & solution optimization
CX maturity improvement, contact center optimization, and customer journey enhancement for continuous improvement and value attainment.
Advisory services.
A transformational strategic advisory program designed to shepherd organizations through holistic transformation of their digital and customer experience interactions (CXi).
Ready. Set. CX.
Cloud migration
Proven migration approach to map system terminology, agent states, routing, reports, and more.
Change management
Drive successful transformation through comprehensive change management strategy and implementation.
Digital transformation
Develop high level roadmap, cloud migration and transformation milestones and success criteria.
CX thought leadership
Thought leadership, consultative subject matter expertise and trusted advice focused on overall business transformation.
Customer & employee experience optimization
Optimize contact center operations, customer experience, and employee engagement for continuous improvement & value attainment.
Value Realization Services
We help you maximize your technology investment, coming up-to-speed quickly and efficiently for a faster and greater ROI.
NICE outcome-oriented services.
We partner with you for successful transformation and ongoing business value realization.
Business Transformation Services
Our transformational strategic advisory program was designed to shepherd organizations through holistic transformations, whether it's Digital, Cloud, or Customer Experience interactions (CXi).
Value Realization Services
We’re unrelenting enablers of continuous improvement—fanatical about making our customers better, stronger, faster.
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Success by subscription
CXsuccess packages are a convenient bundle of services and enhanced support with concierge-style perks.
Datasheets
CXi Business Consulting
With CXi Business Consulting services, we provide businesses with thought leadership, consultative subject matter expertise and trusted advice focused on overall business transformation—not just siloed operational improvement.