Overview
CXone Journey Orchestration is the invisible intelligence that helps businesses master the complexity of today's customer journey.
City Furniture turns data into performance
Read how City Furniture significantly improved productivity, efficiency and service quality with NICE CXone.
NICE CXone Helps Appriss Deliver on its Mission (PDF)
The Appriss formula is a powerful one: Use technology to do good. The data analytics company provides data and platforms for solving tough issues plaguing business and society around the world. The company’s 55-agent contact center, which handles more than 30,000 calls monthly—24 hours a day, seven days a week, 365 days a year—needed technology that would raise visibility, service levels, productivity and efficiency. Moving to the CXone integrated cloud platform and solutions has achieved all that and more for Appriss.