Demo Videos

NICE CXone with Artificial Intelligence (AI) Self-Service Bots and IVR


Artificial Intelligence (AI) has the promise to deliver the seamless experience that your customers now expect. This short video highlights how advances in AI and automation are powering customer self-service to new levels with conversational AI-powered chat bots and IVR that deliver a seamless, highly personalized and vastly superior customer experience from end to end.

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Cheat Sheet for Building the Best Chatbot

The chatbot revolution is here, and having a bot that can talk to your customers online is key to your brand’s success and future growth. Chatbots scale quite easily and can handle hundreds of conversations at a time. This makes them the perfect candidates for tasks with a predictable and well-defined conversation flow. We’ve created a little cheat sheet with an essential checklist for you, so you don’t have to wonder where to start. Take a look, and happy building!

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AI-infused contact centers optimize customer experience

AI has the potential to be one of the most transformative contact center technologies. Realize the full potential of what AI can deliver.

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White Paper: Effortless Service, Happier Customers

Learn some of the best practices in self-service strategy and how to blend it right with agent-assisted service.