Datasheets

NICE CXone Interaction Channels

Overview

NICE CXone Interaction Channels provide over 30 options to connect with customers in their channel of choice – including chat, messaging options like WhatsApp and SMS as well as voice. Offer a consistent journey across all the channels your customers want and quickly add new channels to stay ahead of the competition.

Demo Videos

Omnichannel Routing (Video) | CXone Call Center Software

Modernize your contact center and empower your agents to positively and productively interact with customers in any channel with CXone Omnichannel Routing. Follow the twins Jimmy and Johnny in their interactions with one contact center that uses CXone Omnichannel Routing, and another one that, unfortunately, does not. Learn how superior customer service can make all the difference as the twins reschedule a service appointment for their beloved Beetles.

Demo Videos

Omnichannel Session Handling (Video)

This video explains how Omnichannel Session Handling and the ability to add one or more outbound channels to an active customer interaction empower your agents to be more productive, while helping them to improve the customer experience and increase customer satisfaction.

Customer Testimonial Video

Taking customer service to the next level

Learn more about why LANDAUER credits NICE people and technology for the company’s dramatic service turnaround.