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Datasheets

CXone Predictive Behavioral Routing

Overview

Evolve beyond skills-based, first available routing by matching customers with individual agents to optimize business goals. CXone Predictive Behavioral Routing connects people on a personal level-improving any outcome, including sales, cost reduction, and customer experience. Realize immediate results with effortless implementation on CXone ACD. NICE CXone Predictive Behavioral Routing is AI-powered call routing that predicts the best match between customers and agents-for smarter connections and business results, with a performance guarantee.