Overview
In this video, we show you how government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements. NICE CXone, the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO), empowers government agencies to act smarter and respond faster to ever-changing citizen expectations.
Open Cloud Foundation Datasheet
CCaaS that was born in the cloud and thrives in the cloud.
CXone Helps Check Into Cash Grow
Check Into Cash is a national leader in direct lending, providing affordable, short-term credit solutions for consumers. They had big plans for growing their business, but their on-premise, legacy dialer was inflexible, tough to customize and expensive to upgrade. By switching to the NICE CXone, they quickly grew from just 40 agents to 135 agents making 20,000-30,000 outbound dials daily. At the same time, their service levels soared as right-party connects increased 10% and abandon rates fell to just 0.5%.