As the leader in performing dental implants, ClearChoice is actively growing and opening new dental centers around the U.S. ClearChoice realized their old, premise-based contact center system wasn’t able to scale with their growth, because of its inflexibility, and it was very costly to upgrade.
The ClearChoice contact center team is comprised of a mix of 62 inbound and outbound agents who primarily schedule or confirm appointments. A third-party call center also helps with overflow and after-hour calls. With NICE CXone, ClearChoice is now far more efficient, and they can handle higher call volumes internally without relying on outsourcers.
NICE CXone Interaction Channels
NICE CXone Interaction Channels provide over 30 options to connect with customers in their channel of choice – including chat, messaging options like WhatsApp and SMS as well as voice. Offer a consistent journey across all the channels your customers want and quickly add new channels to stay ahead of the competition.
Omnichannel Routing (Video) | CXone Call Center Software
Modernize your contact center and empower your agents to positively and productively interact with customers in any channel with CXone Omnichannel Routing. Follow the twins Jimmy and Johnny in their interactions with one contact center that uses CXone Omnichannel Routing, and another one that, unfortunately, does not. Learn how superior customer service can make all the difference as the twins reschedule a service appointment for their beloved Beetles.
CXone – CX Cloud Done Right | Cloud Center Software
Adam & Jamie are the new official presenters of CXone! Get their take on delivering exceptional customer experiences in the cloud.