Voice-as-a-Service (VaaS)

The voice of your contact center.

Empower your contact center with global, carrier-grade, cloud-integrated voice services to more than 130 countries.

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Become fluent in customer satisfaction.

Local presence, global reach

Global routing to more than 130 countries lets you connect to your customers wherever they are.

Streamline your operations

A single partner that brings all your voice and data services and your contact center platform together under one roof.

Crystal clear voice quality

Say goodbye to dropped calls, abandoned interactions and unhappy callers. Say hello to better customer experiences.

Numbers don’t lie

We offer a money-back guaranteed SLA for Mean Opinion Scores above 3.9. And you can check those scores anytime you want, meaning you’ll always know where you stand.

Focus on your bigger tasks

We do the heavy lifting when it comes to provisioning and porting, letting you focus on the more strategic tasks.

Give your agents a voice.

Save money, sound better. Get crystal clear call quality across the globe at low rates through our robust carrier mix.

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Give your agents a voice.

Save money, sound better. Get crystal clear call quality across the globe at low rates through our robust carrier mix.

Watch video

Voice made easy.

Voice as a Service (VaaS) delivers high-quality cloud voice and data services that connect your agents and customers, no matter where they are. With CXone, you’ll get global, carrier-grade, cloud-integrated voice services in more than 130 countries – and it’s backed by a guaranteed money-back SLA based on Mean Opinion Score.

The result: you save time and money, and your customers hear you better.

“It’s critical that we have a consistent, reliable voice quality experience. We use NICE Voice as a Service so we can monitor and score the quality of every single phone call to ensure that every interpreting session is of the highest quality.”

Jeff Cordell

LanguageLine Solutions

Voice services that really sing.

True all-in-one cloud connectivity

Integrate software, infrastructure and telephony into a single harmonic solution from a single partner.

Connect clearly every time

The numbers don’t lie: guaranteed SLA for MOS score of 4.0 and 99.99% platform uptime.

Local presence, global reach

Chance of any downtime are one in a billion with our routing mixes that use global internet service providers across the globe.

Connections you can
count on

No more dropped calls. No more abandoned calls. End the frustration now.

Simple provisioning so you can get back to work

Free up your day using automated provisioning and number porting.

ClearChoice takes the customer experience to a whole new level with NICE CXone

As the leader in performing dental implants, ClearChoice is actively growing and opening new dental centers around the U.S. Patients schedule appointments by contacting ClearChoice’s Denver-based call center where they speak with a trained agent who can answer their questions and alleviate any concerns about the implant procedure.

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White Papers

Connectivity: You can have it all

From Internet Service Provider (ISP) routing mixes to carrier redundancy, learn why a one-stop-shop for all contact center voice services is key.

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Product Videos

Contact Centers belong among the clouds

When it comes to efficiency and scalability, cloud blows on-premises out of the water. Learn what you get when you make the move.

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Resource Library