Achieve more. Lower costs.
NICE CXone’s outbound dialer Personal Connection helped Hoveround realize massive efficiency improvements and cost reductions.
SunRun: Generating Growth with NICE CXone
Sunrun selected NICE CXone, because of its Salesforce integration and outstanding reporting. With CXone, they’ve realized a positive impact on many KPIs, including a 5% reduction in average handle time.
A better way for outbound.
How can you use predictive dialing today to make your agents more productive without wreaking havoc on the customer experience?