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Faster service

Simplify and streamline with partial
or full automation.

Happier customers
Allow customers to quickly self-solve and save money at the same time.
Happier agents
Boost engagement by automating repetitive tasks and offer more challenging, high-value work for your contact center agents.
Save time and money.
Ensure your customer feels important by getting them to the right person, the first time.
Learn more

Customer-responsive IVR

By leveraging natural speech to collect caller information and determine optimal handling, NICE CXone IVR is a self-service solution that makes resolution faster, improves routing, and cuts costs with automation.

CXone IVR also offers centralized administration, so you can respond faster to dynamic business conditions for a better customer journey. And as part of a unified cloud-native platform, it’s also fully integrated with the CXone Automatic Contact Distributor (ACD), using the same powerful easy-to-use visual design tool to build intelligence data-directed routing, so you can resolve customer calls quickly and efficiently – every time.

Discover how CXone IVR
delivers more with less.

Power customer self-service to new levels with conversational
AI-powered chatbots and IVR that deliver a seamless, highly
personalized, and vastly superior customer experience, end to end.

“By using the CXone IVR to create self-service options that answer callers’ most common questions, we reduced queue times by 10 seconds, improved agent utilization and decreased handle time”
Joseph Patrick
System Administrator Valvoline Support Center
Fully unified

CXone ACD and IVR software are part of the same platform with everything consolidated—no more asking customers for the same information over and over.
Faster resolution

Automate requests through the IVR, so customers can get on their way more quickly – or connect them with an agent, at any point – for improved customer service.
Turn on a dime

Making updates is a snap. Add new functionality in hours, using a powerful, intuitive, graphical visual design tool.
Out-of-the-box integrations
Easily connect customer data using our out-of-the-box CRM and database integrations in just a few clicks.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Product Videos

Maximize service levels

Learn how IVR provides your customers with a positive call experience by getting them to the right agent with the right skills the first time.

Webinars

Winning self-service strategies

Reduce transactional contacts and spend more time on the challenging questions that mean everything to your customers.

Product Videos

More than the right solution. The right fit.

Drive 100% customer satisfaction. A streamlined IVR makes it simple.