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AI that drives smarter resolution.

Conversational AI bots for voice & chat interact with customers for more natural, personalized assistance,
powered by artificial intelligence.
Serve more,
deliver faster

Boost operational efficiency 24/7 with virtual agents that serve customers around the clock, via automated voice or chat.

Bye-bye,
blind transfers

Bots collect information upfront, eliminating blind transfers and empowering agents to deliver more personalized service.

Build & deploy bots with ease

Build a bot or bring your own, we’ve got you covered when it comes to orchestrating amazing conversational experiences.

Make it easier to self-serve.

Learn how conversational AI is powering customer self-service to new levels with IVR & chatbots that interact naturally with humans.

Learn how

Automation & AI made easy.

Eliminate endless voice prompts and blind transfers. Leverage a unified cloud platform
to unlock rich content & data integration. Serve more customers at a lower cost
by allowing them to self-solve basic issues, like bill payments and account inquiries.
Free up your agents to focus on higher-value interactions.

CXone offers flexible options that allow you to define your own bot strategy.

Use our tools to build your bot, or bring your own and seamlessly integrate using our
virtual agent hub for deploying bots powered by 3rd party NLP engines, such as Google.

Automate voice & chat
interactions.

Meet customer expectations 24/7 with smarter self-service.
Deploy virtual agents—for improved CX & faster service.

business consulting

Make self-service more human.

Build your own bot
Rapidly build, test, and maintain conversational AI bots for faster self-service and better CX on digital and social channels—no coding required.

Bring your own bot
Leverage BYO-bot framework to deploy & manage virtual agents & intelligent bots in CXone.

Serve more, with less
Build and deploy conversational bots to handle more customer interactions without over-taxing agents or adding headcount.
Save valuable time
Expand self-service for routine requests—like password resets, balances, transfers, status, & scheduling—normally handled by agents.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Megatrends for 2021

A new perspective for transforming customer experience in 2021 – beyond familiar metrics, processes & technology silos.

AI-infused contact centers optimize customer experience

AI has the potential to be one of the most transformative contact center technologies. Realize the full potential of what AI can deliver.

AI in the Contact Center - Readiness Assessment

How ready is your organization to adopt AI capabilities in the contact center? Take this short interactive readiness assessment & find out.