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Enlighten AI makes the entire contact center smarter.
Turn customer service into a powerful competitive differentiator with a suite of innovative CX solutions, purpose-built on the industry's only comprehensive AI and Machine Learning framework for customer engagement.
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“My team’s scores have improved significantly since using Enlighten AI. I love it! They love it! We believe in it!”
Contact Center Supervisor
Make every interaction count.
Gain insights in ways never before thought possible. Enlighten AI for CX solutions are purpose built, predictive, and optimized for the cross-channel, digitally centered ways customers expect to interact.
Enlighten AI for Customer Satisfaction
Deliver focused quality and coaching insights in real time with an objective analysis of agent behaviors that impact customer sentiment.
Enlighten AI for Complaint Management
Protect your organization from reputational, financial and compliance risks through proactively identifying and addressing consumer complaints.
Enlighten AI for Vulnerable Customers
Deliver fair treatment of customers, and comply with the Financial Conduct Authority (FCA) in the UK.
A CX program that works hard for you.
Watch this video to learn how Enlighten AI saves you time through bridging the gaps within your siloed data.
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Drive the future of CX with artificial intelligence.
The promise of a data-driven future with AI is real and contact centers are leveraging this technology to proactively act on customer and agent behaviors on all channels.
Optimize CX with transformational AI insights case study.
Learn how one contact center used the analytics maturity model to build a CX program that achieved true customer centricity.
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Omnichannel CX in Digital Transformation: How to use AI & analytics to adapt and innovate.
Omer Minkara from Aberdeen Research, addresses digital transformation and the need for organizations to use AI and analytics to effectively adapt to changing customer priorities.
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