Enlighten AI makes the entire contact center smarter.
Turn customer service into a powerful competitive differentiator with a suite of innovative CX solutions, purpose-built on the industry's only comprehensive AI and Machine Learning framework for customer engagement.
“My team’s scores have improved significantly since using Enlighten AI. I love it! They love it! We believe in it!”
Contact Center Supervisor
Make every interaction count.
Gain insights in ways never before thought possible. Enlighten AI for CX solutions are purpose built, predictive, and optimized for the cross-channel, digitally centered ways customers expect to interact.
Enlighten AI for Customer Satisfaction
Deliver focused quality and coaching insights in real time with an objective analysis of agent behaviors that impact customer sentiment.
Enlighten AI for Complaint Management
Protect your organization from reputational, financial and compliance risks through proactively identifying and addressing consumer complaints.
Enlighten AI for Vulnerable Customers
Deliver fair treatment of customers, and comply with the Financial Conduct Authority (FCA) in the UK.
Drive the future of CX with artificial intelligence.
The promise of a data-driven future with AI is real and contact centers are leveraging this technology to proactively act on customer and agent behaviors on all channels.
Optimize CX with transformational AI insights case study.
Learn how one contact center used the analytics maturity model to build a CX program that achieved true customer centricity.
Omnichannel CX in Digital Transformation: How to use AI & analytics to adapt and innovate.
Omer Minkara from Aberdeen Research, addresses digital transformation and the need for organizations to use AI and analytics to effectively adapt to changing customer priorities.
Product Videos
Omnichannel Routing - NICE CXone
See how superior customer service through CXone Omnichannel Routing makes all the difference when two brothers look to reschedule a service appointment for their beloved cars.
White Papers
Dive into customer engagement strategies
Advance your customer engagement strategies with AI Analytics driven Quality Management.
White Papers
How businesses use AI for CX success
Get a snapshot of the impact of AI driven quality and coaching on organizations, and the incredible results they are now reporting.