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Deliver better experiences and shorter handle times in your contact center, with real-time voice authentication that changes the conversation.
A better experience
No more interrogation. Completely eliminate hassle by immediately authenticating customers securely when they call.
Safeguard every transaction
Improve the security of every interaction – including calls that require multi-factor ID & verification.
Save time, reduce costs
Spend less time validating customer identity. Empower them to self-serve on requests that previously required agent assistance.
NICE authentication solution.
Enhance your privacy and data protection while providing a great customer experience.
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Skip straight to service.

The NICE authentication solution is a real-time voice authentication for your contact center, letting customers skip straight to service for better experiences and shorter handle times. Voice biometrics automatically verifies customers and prevents fraud in a more streamlined, secure and reliable way that eliminates the typically time-consuming interrogation.

Significantly reduce average handle time (AHT) by automatically authenticating callers in the first few seconds of a natural conversation, for the utmost security with operational savings. Simple to implement and pre-integrated with CXone ACD and IVR, Customer Voice Authentication features unified agent interfaces with built-in guidance for accelerated onboarding and training.

An easier, more secure way.
Shift more customers to self-service by automating interactions that previously required human interaction to verify caller identity.
chat customer service
Get down to business safer and faster
Authenticate customers within the first few seconds of a conversation leveraging the same voiceprint on both live agent and IVR channels.
Prevent fraud at the door
Let the good guys in. Keep the bad guys out. Enhance fraud prevention- in real time.
Reach faster ROI
Leverage historical calls and enrollment allowing authentication from day one.
Streamline administration
Administration and maintenance in one unified CXone platform.
Expand self-service
Expand self-service for common needs like password resets, account balances, fund transfers, points status, and plan changes that require customer authentication.
Built-in agent guidance
Provide reassurance and reduce stress: Confirmation pop-ups tell agents if a caller was authenticated.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Resources
White Papers

Intelligent Authentication and Fraud Prevention Intelliview

Intelligent Authentication and Fraud Prevention Opus Report.

Blog

Fighting Fraud Where it Strikes Most: The Contact Center

Fighting Fraud Where it Strikes Most: The Contact Center.