Join our Winter NICE Talks to hear answers to questions you ask about AI for CX. In each session we will take a deep dive into one pre-selected question. This week you asked—How do I scale AI to maximize CSAT? Keith Dawson, vice president and research director for customer experience at Ventana Research, and Michele Carlson, senior product marketing manager at NICE, will explain the quantifiable outcomes from AI infusion:

• Increased revenue through better cross-selling and upselling
• Lower costs through reduced handle times and higher first contact resolution
• Improved satisfaction via proactive issue resolution and personalized experiences