Awards

Awards & Recognition

NICE continues to be recognized by 3rd party organizations for outstanding customer service and leadership in the Contact Center as a Service market. Check out the list below for the awards and recognition that our industry-leading CXone software has garnered.
Featured Awards

NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service

NICE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the ninth consecutive year for its CXone cloud platform.

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Forrester Wave™ Report 2023 names NICE among the CCaaS leaders

Check out The Forrester Wave™: Contact Center As A Service, Q1 2023 report, which names NICE a top provider in the market. Discover why NICE was selected and see how we are helping businesses achieve remarkable results for customer experience.

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NICE earned recognition as a Top Provider for Customer Self-Service Knowledge Bases

Research and consulting firm, Metrigy, gave top honors to NICE CXone Expert in its report evaluating customer self-service knowledge bases.

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Awards
2023 2022 2021
NICE inContact Named a Leader in 2019 Gartner Magic Quadrant for Contact Center as a Service, North America
NICE inContact named a Leader and achieves the highest and furthest overall position for ability to execute and completeness of vision in the 2019 Gartner Magic Quadrant for CCaaS, North America. 
NICE INCONTACT CXONE WINS SILVER STEVIE AWARD IN CLOUD PLATFORM CATEGORY
CXone recognized for delivering innovation on a unified cloud customer experience platform.
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NICE INCONTACT WINS CONTACT CENTER INFRASTRUCTURE & INTERACTIVE VOICE RESPONSE CRM SERVICE LEADERS AWARDS
NICE inContact "far outpaced all competitors" for second consecutive Contact Center Infrastructure win.
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NICE INCONTACT CXONE WINS CUSTOMER EXPERIENCE INNOVATION AWARD
CXone honored as best-in-class solution that improves customer relationships.
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NICE INCONTACT CXONE WINS SILVER STEVIES AWARD
CXone cloud customer experience platform is recognized again for innovation.
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NICE INCONTACT CXONE WINS 2019 BIG INNOVATION AWARD
CXone cloud customer experience platform is recognized again for innovation.
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CUSTOMERS RATE NICE INCONTACT CXONE HIGHEST IN PRODUCT AND OVERALL VENDOR SATISFACTION IN DMG REPORT
Customers give CXone a perfect score in overall vendor satisfaction and ease of doing business.
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