Messaging is the new normal.
Whether your customers use Facebook, WhatsApp or SMS, make sure you meet them where they are. Add messaging channels quickly and easily, no matter how many agents handle them. With Bring Your Own Channel (BYOC) you can virtually integrate any digital channel - including your custom app or very special platforms (think Kakao for parts of Asia, Untapped to interact with beer lovers or Discord for gamers) Give agents a prioritized digital inbox that was built to optimize handling asynchronous channels and offer cross-channel interaction history, customer sentiment and data to empower agents to make every interaction personal.
The CXone platform adds consolidated routing, reporting and analytics for all messaging channels and streamlines administration with a single interface and cross-channel data ensure holistic insights. Increase CSAT and productivity to reap better business results - support messaging the smart way.