Build greater trust and satisfaction by improving transparency and citizen accessibility using convenient digital and self-service options.
Lower agency costs by improving performance and efficiency using advanced analytics to measure and improve service objectives.
Deliver better experiences by integrating agency resources with advanced CX tools using a single cloud CX platform which provides voice and digital access, back-office integration, guided navigation, searchable content, smart virtual assistants, and expert live-assist agents.
We manage security and compliance so you can focus on your mission. NICE CXone is fully compliant with applicable standards required by local, state, and federal government agencies and delivers guaranteed 99.99% availability.
“When you want to build a great call center, what do you do? You find the best call center system, one used by both public organizations and private organizations that are doing excellent work. We know that NICE is always looking at what’s next and what’s better and brings that to every update.”
- Human Services Operations Manager,
County of San Diego
“CXone enhances the customer and agent experience through better visibility and functionality for the agent and putting the customer in control of their experience.”
Dave Riches, Manager of Business Excellence
Auckland Council
CXone for government agencies CX
Government agencies are crucial providers of essential services, and citizens rely on them to meet their needs. However, trust and satisfaction in government have been declining, particularly when compared to trends in the private sector.
Getting the Full View of the Constituent Experience
Discover a framework for understanding and realizing the value of feedback management technology.
CXone Cloud Platform Comes Through for Michigan DHHS (PDF)
From having no contact center to moving to NICE CXone cloud platform has been a huge—and welcome—event for both case workers and clients of Michigan’s Department of Health and Human Services Integrated Service Delivery. As the new virtual contact center was being rolled out throughout the state, the federal government shutdown and a subsequent stretch of frigid weather put unforeseen and unusual demands on it.